ProxyBingo credits the full purchase price of a proxy port to your ProxyBingo USD balance only when we verify that the port was inactive during the rental period. If your port is inactive, send your order ID and the time you tried to connect to @udproxy. Keep your proxy password private. Once verified, we credit the balance used for future orders. No other reason qualifies for a refund under this policy. Any rights you have under applicable law still apply.